Refund policy

Return Requirements:

• Items must be unused, in their original condition, and in the original packaging.
• Customized or personalized products are non-returnable unless they arrive damaged or defective.
• For damaged or defective items, please include a photo of the item when contacting us.

To initiate a return:

1. Contact our customer service team at 563-928-6433.
2. Provide your order number and reason for return.
3. Once your return is approved, we’ll send you detailed return instructions.